Refunds, Cancellations and Shipping

What is sold today: nothing

As of the revision date on this page, Angyal Group sells nothing through this website. There is no shop, no checkout and no payment form, and we take no card details, no bank details and no payments of any kind here.

Our published apps, Merge and Orbyx, are free. They have no in-app purchases, no subscriptions and no paid unlocks, so there is nothing in either of them to refund.

The terms below are published in advance so that they are settled before the first order rather than after it. They take effect for any purchase made from us, from the moment we begin selling.

Cancelling an order

• You may cancel an order at no cost at any point before it is dispatched.
• To cancel, write to us with your order reference. We confirm the cancellation in writing.
• Once an order has been dispatched, cancellation is handled as a return under the section below.
• We may cancel an order ourselves if the item turns out to be unavailable, if it was listed at a manifestly wrong price, or if we cannot deliver to your address. If we do, you are refunded in full, and we tell you why.

Returns and refunds

If something arrives damaged, faulty, or is not what you ordered, tell us within 7 days of delivery and we will replace it or refund it in full, including what you paid for delivery. Send a photograph if you can — it usually saves a return journey.

For a change of mind, you may return an unused item in its original condition and packaging within 14 days of delivery. The refund covers the price of the item; the cost of returning it is yours unless the return is our fault.

Some things cannot be returned once supplied, and we say so on the listing before you buy:

• items made, printed or personalised to your order
• perishable goods, and anything sealed for hygiene or health protection where the seal has been broken
• digital goods and downloads once delivered

Nothing here affects your rights under the Consumer Protection Act, 2019 or any other law that applies to you. Where the law gives you more than this policy does, the law wins.

How a refund reaches you

• Refunds go back to the original payment method. We cannot redirect a refund to a different card or account.
• We initiate the refund within 7 business days of approving the return or receiving the item back, whichever is later.
• How long it then takes to appear is your bank's or the payment provider's timing, typically a further 5–10 business days, and outside our control.
• We tell you in writing when the refund has been initiated, with a reference you can quote to your bank.

Shipping

• Orders are dispatched within 3 business days of payment clearing, unless the listing states otherwise.
• Delivery within India typically takes 3–10 business days from dispatch, depending on the destination. International delivery times depend on the destination and on customs.
• Delivery charges, where they apply, are shown at checkout before you pay.
• You are given a tracking reference when the order is dispatched.
• Customs duties, import taxes and any charges levied at the destination are payable by you, and are not included in the price.
• If a delivery is delayed beyond these windows, tell us and we will chase it, or cancel and refund it.

Asking for a refund, or disputing one

Write to support@angyal.in with your order reference and what you want to happen. By post: H:434 W:14, Mylapore, Umayanallor P.O., Kollam, Kerala, 691589, India.

We acknowledge within 1–2 business days and give you a decision within 7 business days. If you disagree with the decision, our grievance and data protection contact is the escalation route, and it sets out where you can take the matter beyond us.